Contact us

Please find our contact information below. We are happy to help you with any questions you may have in relation to your recent purchase or travel inquiry. Emails are responded to in the order they are received, and you can expect a response within 6-8 hours on any day of the week. For a faster response, please contact the appropriate department regarding your inquiry:

Customer Service Department


Open: 7 Days per Week

  • Adobe Reader Installation
  • General Question
  • Technical Problem
  • Suggestions
  • Link Exchange Request
  • Comment Regarding the Website

Travel Assistance Department


Open: 7 Days per Week

  • Visa Question
  • Trip related issue
  • About visiting the US

Our goal is to provide outstanding customer service. We look forward to helping you, whether you are an existing customer or simply have a general question. We offer:

  • Multi-Language Support
  • Same Day Response including Weekends
  • Money-back Guarantee
  • 256-Bit security on purchase – Keeping your Billing and personal Details Secure


We look forward to helping you, whether you are an existing customer or just a visitor to our website. Below are some of the common questions and answers regarding US travel you may find useful.

I’ve purchased an immigration product on this website but I can’t download.

Our products are available for immediate download upon successful checkout. Download instructions are displayed on the order confirmation page. A confirmation email with the download instructions is also sent to the email address provided when the order was submitted. If you did not receive the confirmation email after submitting an order, please check your “Junk Mail” folder. Contact our customer service department for additional assistance.

Are you affiliated with the U.S. government?

No. Our website is operated by an independent organization not affiliated with the USCIS or the U.S. government. All customers are encouraged to review our Terms and Conditions before purchasing any products from US Immigration Support. The Terms and Conditions page contains detailed information on copyright, delivery policy, policy refund and other legal matters related to the purchase of products from our website.

Are any filing fees included in the price of your products?

Application fees are not included in the price of our downloadable application guides. You are responsible for paying the appropriate filing fee as described in our application guides.

How do I check the status of my application?

We do not have access to applications submitted to the U.S. government. Our website does not handle any applications and has no information about the status of applications.

Legal Disclaimer: This website is operated by a private company with no affiliation to any Embassy or Consulate. Refer to our Privacy Policy and Terms for more information.